Refund policy

At Prime, we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help.

Refund Eligibility Period

You may request a refund or return within 30 days of receiving your order.

Requests made after this period may not be eligible for a refund.

To be eligible for a return:

The item must be unused and in the same condition that you received it
The item must be in the original packaging
Proof of purchase (order number or receipt) is required
Items showing signs of wear, washing, or damage caused by the customer may be rejected

Email us at customerservices.team07@gmail.com with your order number and reason for return
Our support team will review your request
If approved, you will receive return instructions
Ship the item back following the provided instructions
Once received and inspected, we will process your refund

⚠️ Do not send items back without prior approval, as they may not be accepted.

Refunds are processed within 5–10 business days after the returned item is received and inspected
The time for funds to appear depends on your payment provider

The following are generally not eligible for refund:

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

For refund questions, contact:
📧 customerservices.team07@gmail.com